01. Introduction
Celina Tours, within the scope of its commercial activity, needs to collect some personal data from its customers, however, it respects the right to privacy and does not collect any personal information without the prior consent of its customers. Celina Tours Privacy Policy serves for a clear understanding of how we collect, use, share and protect the personal data of our customers when they use our services or visit our website. celina Tours reserves the right to modify this Privacy Policy at any time, and we therefore recommend that you consult it regularly
02. Nature of personal data
Personal data means any personal information you may provide that may allow us - directly or indirectly - to identify you as an individual.
03. Rights of access, rectification, deletion and opposition
Your data will be collected and processed by Magro e Baptista AnimaçãoTuristica, Lda, legal person number 509 981 968, headquartered at Av Estados Unidos da América, 142-1ºDto 1700-180 Lisbon, Portugal, Celina Tours. This is the company responsible for processing personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).
The GDPR benefits, through a simple written request, a right of access and rectification of the information concerning you.
You can also, for legitimate reasons, object to the processing of data concerning you.
To exercise one of these rights and obtain the communication of information concerning you, simply go to:
Phone: +351 919946213
Registered letter: Magro e Baptista Lda ,Av Estados Unidos da América, 142-1Dto 1700-180 Lisbon, Portugal
E-mail: info@celina-tours.com
04. Celina Tours commitments in terms of protection of personal data
Transparency and purpose: No personal data is collected without your consent. The optional or mandatory nature of the conditions to be communicated to Celina Tours within the scope of the collection carried out will be indicated in advance.
We collect and process your personal data solely for the purposes described in this Term and inform you about the recipients of the data.
Proportionality and pertinence: We only collect and process the personal data necessary for the correct handling of your order or for the customization of the services proposed to you.
Necessity: We only keep your personal data for the period necessary for its treatment.
Security and Confidentiality: We undertake to take the necessary measures to guarantee the confidentiality of data and prevent its disclosure to unauthorized third parties. In case of transfer of data to authorized third parties, we take appropriate measures to guarantee the security of sharing the transfer.
Respect for your rights: You are informed of your rights of access, rectification and opposition in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (from now on before GDPR). The details of the service to be contacted are communicated below.
05. What personal data is collected?
You may be asked to provide your personal data when making a reservation or requesting information. The mandatory or optional nature of the requested information is indicated during collection by means of an asterisk. The requested information marked with an asterisk is mandatory because it is indispensable for the processing of your requests. The other information is intended to get to know you better in order to improve the services offered to you. As a result, they are optional. In particular, we collect and process your name, address, email, telephone number, We do not voluntarily collect sensitive information, such as that relating to race, ethnicity, political opinions, religious and philosophical beliefs, union membership, health details or sexual orientation.
06. When will your data be collected?
Your personal data may be collected in different ways and, in particular, when:
- Contact our reservations/commercial department by phone or email;
- make a reservation on the website;
- check in at one of our apartments;
- send an email message (Facebook);
- subscribe to the newsletter distribution list;
- respond to a satisfaction questionnaire;
07. What are the purposes?
Celina Tours collects the strictly necessary data concerning you for the following purposes:
- Management of your reservations;
- Loyalty program management;
- Improvement and customization of our services;
- Management and monitoring of the relationship with the customer;
- Management of newsletter subscription;
- Management of operations related to prospecting;
- Elaboration of commercial statistics;
- Management of your requests for right of access, rectification and opposition;
- Management of debts and litigation;
By making a reservation on the website www.celina-tours.com, or after providing your personal data on the same website, you can also be informed of offers from celina Tours in the form of newsletters, emails (events and offers of proposed products and services).
08. Sharing your personal data
Your personal data collected by celina Tours may be transmitted to its subcontractors, for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, these entities being obliged to maintain secrecy and guarantee security in relation to the personal data to which, for the purpose, they have access, and must not use such data for any other purposes, or for their own benefit, nor relate them with other data they have. Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.
09. Sensitive transactions
Sensitive transactions (credit cards, etc.) are transmitted securely using encryption and authentication algorithms. These secure transactions are identifiable by the presence of a closed padlock in most browsers. However, Celina Tours does not master all the risks related to the operation of the Internet and draws the attention of cybernauts to the existence of possible risks inherent to its use and operation.
10. Data conservation
The data are kept for a period of time that does not exceed the necessary duration of the purposes for which they were collected.
11. Social networks
We may include third-party computer applications on our website that allow us to share content on our website with other people or let other people know about your query or opinion regarding content on our website. This is particularly the case for the “Share” and “Like” buttons on social networks such as Facebook, Instagram, etc. The social network that provides this application button can identify you through this button, even if you have not used this button during your visit to our website. Indeed, this type of application button may allow the respective social network to follow your navigation through our website, simply by having your account on the respective social network active on your terminal (open session) while browsing our website. We have no control over the process used by social networks to collect information regarding your navigation through our website and associated with the personal data they have. We invite you to consult the privacy protection policies of these social networks to find out about the purposes of use, in particular advertising, of the browsing information that they may collect thanks to these application buttons. In particular, these protection policies must allow you to exercise your choices on these social networks, namely by parameterizing your user accounts on each of these networks.
Conflict Resolution
In the event of a dispute, the consumer may resort to an Entity for Alternative Resolution of Consumption Disputes: National Center for Information and Arbitration of Consumer Conflicts (CNIACC) - https://www.cniacc.pt/pt/ – Tel. 213847484 (from 3 pm to 4 pm).
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